The HEX SmartScan™
Assessment
Are Your Outsourcing Relationships Delivering Maximum Value?
- Are you confident your contracts are optimized?
- Do you have a clear understanding of your IT spend?
HEX SmartScanTM provides the clarity you need.
Many promising outsourcing relationships fail to deliver full value, creating a “value gap” that requires careful assessment and improvement. While initially successful engagements can lose value due to misaligned agreements, weak governance, cultural differences, and inflexible operations, identifying the root causes often requires an objective, external perspective. Inflated costs, inefficient staffing, suboptimal offshore utilization, and poorly designed SLAs can further exacerbate this issue.
Internal teams often struggle to identify these inefficiencies due to organizational biases, limited benchmarking data, and operational blind spots. A third-party perspective is essential to uncover hidden issues and unlock the true potential of your outsourcing relationships.
Key Benefits of Engaging a Third-Party Advisor:
- Unbiased, Fact-Based Analysis: Independent evaluation free from internal blind spots.
- Market Expertise & Benchmarking: Compare costs, staffing, and SLAs to industry best practices.
- Comprehensive Cost Analysis: Identify excessive spending on skill deployment, role proliferation, offshore leverage, and contract terms that may be inflating costs.
- Strategic & Actionable Insights: Actionable roadmap to enhance value and service delivery.
- Risk Mitigation & Contract Optimization: Strengthen governance, SLAs, and commercial terms.
Why Choose HEX SmartScanTM?
The HEX SmartScanTM Assessment provides a rapid, high-level analysis of your retained and/or outsourced IT spend portfolio, culminating in an “opportunity heat-map.” We focus on key elements that directly impact the costs and effectiveness of your IT portfolio, including:
- Skill Levels: Right-size expertise to avoid unnecessary costs.
- Role Proliferation: Streamline functions and eliminate redundancies.
- Rates and Retained Costs: Benchmark against market standards to control spending.
- Staffing & Onshore-Offshore Mix: Optimize workforce distribution for efficiency.
- SLA & Contract Terms: Ensure robust service commitments and risk protections.
HEX SmartScan™ assessment delivers a rapid, high-impact assessment, pinpointing cost-saving opportunities and operational improvements to maximize outsourcing value.
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