The outsourcing landscape is cluttered with hype about next-generation solutions, yet contracts remain mired in outdated practices. Many clients have yet to see tangible benefits from basic service delivery automation, and first-generation outsourcers struggle to handle modern RFPs, bids, and contracts.

Our Proposal Review & Contract Healthcheck portfolio offers targeted solutions to specific needs, ranging from RFP and Bid advisory to comprehensive contract assessments.

A. RFP and Bid Advisory

Rather than managing the entire sourcing lifecycle, clients often seek focused advisory support to enhance their internal sourcing and procurement efforts. HEX’s senior advisory team reviews, advises, and/or executes any aspect of the RFP development, bid orchestration, evaluation, or selection process. This on-demand model provides a highly flexible way to engage our practitioners as back-end counsel or active operators across any or all parts of a sourcing transaction.

Outsourcing is a multifaceted process, and our outcomes-oriented, agnostic approach ensures sustainable and equitable contracting.

B. Contract HealthCheck Advisory

Our proprietary HealthCheck framework evaluates outsourcing contracts holistically, delivering a clear roadmap for optimization and transformation opportunities across Solution & Technology, Pricing, Performance, Terms, and Governance dimensions. This thorough review equips clients with clarity before executing a new contract or planning a renewal/rebid ahead of term-end. Clients can also engage HEX on-demand to negotiate and secure a market-leading contract.

Even the best-designed contracts experience performance declines and hidden costs over time.