CASE STUDY Market Study in Managed Cybersecurity Services for a Global IT Services Provider How a global IT services provider sharpened its IAM and Cloud Security positioning through market intelligence and strategy, AI integration across its service lines, and outcome-linked pricing constructs. SARTHAK BRAHMACEO, HEX Advisory Group Industry IT Services COMPANY SIZE Global Enterprise GEOGRAPHY Global TIMELINE 10-12 weeks 01. Executive Summary A major global managed IT services provider engaged HEX Advisory Group to conduct a market study of the managed cybersecurity services space, with a focused lens on Cloud Security and Identity & Access Management (IAM). HEX assessed the […]
CASE STUDY Improving Productivity Positioning in Outsourcing RFPs How a global IT services provider recalibrated productivity commitments against market deal outcomes to bid more credibly, and more sustainably, in competitive RFPs SARTHAK BRAHMACEO, HEX Advisory Group Industry IT Services COMPANY SIZE Global Enterprise GEOGRAPHY Global TIMELINE 8-10 weeks 01. Executive Summary A global IT services provider engaged HEX Advisory Group to evaluate whether its productivity assumptions across multiple service towers remained competitive in the evolving outsourcing market. HEX benchmarked productivity assumptions against market deal outcomes, identified structural drivers of operational efficiency, and developed a maturity-driven framework that strengthened productivity positioning […]
CASE STUDY Benchmarking with Artificial Intelligence When AI Meets Real-World Procurement Skepticism A joint pilot examining how agentic AI reshapes benchmarking workflows, where it creates value, where human judgment remains essential, and what comes next. SARTHAK BRAHMACEO, HEX Advisory Group HALA JALWANCo-Founder & CEO, Rivio SARTHAK BRAHMACEO, HEX Advisory Group HALA JALWANCo-Founder & CEO, Rivio Abstract Benchmarking is a critical component of sourcing and outsourcing governance, yet it remains one of the most complex and manually intensive activities in procurement. Effective benchmarking depends on contextual understanding of scope, roles, delivery models, and commercial assumptions, many of which are implicit rather […]
CASE STUDY Market Study in Managed Cybersecurity Services for a Global IT Services Provider How a global IT services provider sharpened its IAM and Cloud Security positioning through market intelligence and strategy, AI integration across its service lines, and outcome-linked pricing constructs. SARTHAK BRAHMACEO, HEX Advisory Group Industry IT Services COMPANY SIZE Global Enterprise GEOGRAPHY Global TIMELINE 10-12 weeks 01. Executive Summary A major global managed IT services provider engaged HEX Advisory Group to conduct a market study of the managed cybersecurity services space, with a focused lens on Cloud Security and Identity & Access Management (IAM). HEX assessed the […]
CASE STUDY Improving Productivity Positioning in Outsourcing RFPs How a global IT services provider recalibrated productivity commitments against market deal outcomes to bid more credibly, and more sustainably, in competitive RFPs SARTHAK BRAHMACEO, HEX Advisory Group Industry IT Services COMPANY SIZE Global Enterprise GEOGRAPHY Global TIMELINE 8-10 weeks 01. Executive Summary A global IT services provider engaged HEX Advisory Group to evaluate whether its productivity assumptions across multiple service towers remained competitive in the evolving outsourcing market. HEX benchmarked productivity assumptions against market deal outcomes, identified structural drivers of operational efficiency, and developed a maturity-driven framework that strengthened productivity positioning […]
CASE STUDY Benchmarking with Artificial Intelligence When AI Meets Real-World Procurement Skepticism A joint pilot examining how agentic AI reshapes benchmarking workflows, where it creates value, where human judgment remains essential, and what comes next. SARTHAK BRAHMACEO, HEX Advisory Group HALA JALWANCo-Founder & CEO, Rivio SARTHAK BRAHMACEO, HEX Advisory Group HALA JALWANCo-Founder & CEO, Rivio Abstract Benchmarking is a critical component of sourcing and outsourcing governance, yet it remains one of the most complex and manually intensive activities in procurement. Effective benchmarking depends on contextual understanding of scope, roles, delivery models, and commercial assumptions, many of which are implicit rather […]