Over the past three decades, Global Capability Centers (GCCs, formerly called Captives and GICs) have thrived by delivering solid value proposition on capacity and capability augmentation charters modelled mainly on cost arbitrage. Some mismanaged GCCs perished while some outliers evolved by becoming integrated business partners in Digital engineering, R&D, and Product Design & Development – these outliers were primarily deep-pocketed Hi-Tech, Semiconductors, and Banking corporations. The pandemic changed this asymmetry in GCC evolution.

The GCC model is seeing a point of inflection as businesses of all sizes and types are now exposed to the viability of the globally distributed workforce, the inevitability of the talent-anywhere model, and the practicality of zero-capex pay-as-you-grow operations.

GCC is one of the most interesting alternate delivery models right now; a robust GCC strategy needs to straddle though a number of internal and external variables before pushing the Implement button.

HEX’s advisors have helped enterprises walk the line from strategizing the scope, scale, site, trajectory, and financials of GCCs to helping them implement the GCCs via the ecosystem of specialized third-party GCC operators and IT-BPS Build Operate Transfer (BOT) providers. HEX secures flexible and contemporary GCC implementation contracts for its clients and provides hands-on program governance to ensure that the client’s GCC governance office, standard operating procedures, and day to day operations management practices with the implementation provider are in place.