The Evolution of Service Desk Channels
Still running on hold music and manual tickets? It’s time to replace phone queues with bots, AI, and self-heal. Want to modernize your service desk? Let’s talk: https://hexadvisory.com/contact/#mail
GCCs in Tier-2/3 Cities are set to Gain Momentum
GCCs in Tier 2/3 cities aren’t the next big thing — they’re already in play. Your GCC doesn’t have to follow the Tier 1 crowd, it can lead the shift. HEX can show you where: Contact
MSP or Staff Augmentation: Which one is Right for Your Enterprise?
What does control, cost, and compliance look like under different staffing models? This at-a-glance breakdown by HEX gives enterprise leaders a clear view on whether MSP or Staff Augmentation is the smarter choice for their goals. Hint: It’s not one-size-fits-all.
Decoding IT Sourcing Options
The long-drawn RFP-to-contract process is an old hack. Today’s Fortune 500s are rethinking IT sourcing with agile models like GCCs, sole-sourced bids, among others enabling faster, leaner, and more strategic decisions. It’s not just about savings—it’s about speed, control, and long-term value creation. Explore how new-age sourcing models are reshaping the enterprise IT playbook: https://hexadvisory.com/contact/#mail
Risk-Proof Your IT Deals With These Contract Essentials – Part 1
HEX presents the “Executive Cheat Sheet on T&Cs” — your no-fluff guide to Contracting 101. We break down those dense terms & conditions into what they actually mean, why they matter, and how they impact your IT BPO deals.
Trump Tariffs: The Real Story Behind the Headlines
With Trump’s latest tariff bombshell, the global market is recalibrating. HEX unpacks key nuances—from trade imbalances to real-world business shifts. Will these tariffs reshape global IT outsourcing? Drop your thoughts below!