What took India’s first-generation GCCs 12-15 years to achieve can now happen in just 2-3 years. Newer GCCs are entering the market with broader mandates, moving beyond IT faster, and reaching enterprise-wide scope much earlier. They are benefiting from years of experience and lessons from the first waves, allowing them to compress a journey that […]
Most enterprises are asking where AI can create value. An equally important question is who should build it. Some functions are ready for managed services today. Others need a partnership model. And some remain core capabilities that enterprises should continue to own. The real opportunity comes from matching the operating model to the value AI […]
Every provider can talk about talent, technology, delivery models, and innovation. But the real difference rarely comes from capability alone. When providers have comparable strengths, outcomes are shaped by the decisions buyers make before the contract is signed. Strategic intent, commercial flexibility, governance, productivity commitments, and a willingness to benchmark often determine whether a sourcing […]
Every provider wants outcome-based pricing. Very few can survive it in the contract. The question was never whether outcomes matter. It’s whether anyone can prove who caused them. Two things have to hold: the outcome must be measurable, and the provider’s contribution must be attributable. Insurance, healthcare, and manufacturing clear both bars. Public sector, retail, […]
Most #AI initiatives die on the fringes, where they were born. The pilot gets stood up before enterprise or provider has aligned on scope & sequencing, delineated responsibilities, codified outcomes, and secured business case / commercials. So, it never becomes enterprise backed. It stays a science project between an operational lead and a hopeful SI. HEX […]
The AI vocabulary keeps growing. And with every new model, feature, and breakthrough comes another wave of terms that quickly become part of everyday conversations. Here’s Part 3 of our AI Slangs series to help you stay fluent in the language of AI. #AISlangs #StrAIghtTalk
