GCC is not a standalone utopia. It’s the coming together of people, process, and governance — tethered in a clear operating model. And without change management, even the best-architected GCC will crumble from within. Here’s what we see in failed setups: → Competitors gain ground while you’re stuck in internal debates → Talent resists, then […]
Most of HEX’s 2025 Managed Services engagements focused on Asset Monetization, from incumbency re-solutioning / re-platforming to contract recasting spanning hardware, software, services, and data assets and AIOps. If your assets aren’t paying their way, it’s time to RETHINK how you manage them. For more playbooks and perspectives, see:https://hexadvisory.com/blog/category/perspectives
Simply put, 90% of enterprises fail to strategically harness the possibilities of Tech-first (AI-first managed services) and Talent-first (GCC) models. They bluntly squeeze vendors for cost and shift volumes (capacity) to fill up GCCs while calling it “strategy”. Well, it isn’t. It’s simply capacity reshuffling. Source: LinkedIn
GCCs obsess over people, skills, and operating leverage. CIOs obsess over platforms, automation, and stability. Neither is wrong. But value creation accelerates only when both priorities are stitched into a single execution fabric. That’s where enterprises find predictability, scalability, and smarter investment decisions. This is the new sweet spot: people-first engines powering technology-first mandates. Source: […]
Thrilled to join forces with MOAR Advisory on this insightful episode of OneMOARTake! Our CEO & Managing Partner, Sarthak Brahma, sits down with Mohith Mohan to unpack what it truly takes to build a world-class Global Capability Center (GCC) — one that thrives amid AI-driven disruption and constant change. From early-stage leadership lessons to scaling […]
Kicking off our new series on BPO deal trends. First up: F&A pricing models, where everyone talks “outcomes,” but deals still scream “inputs.” More insights dropping every week, stay tuned. Source: LinkedIn
