Separating Gen AI Hype from Enterprise Reality

Hype fades. Reality delivers. Stay tuned to HEX Perspectives that keep enterprises grounded in results, not buzzwords.

Winning Tenets of a Smart Desk Deal

When a major airline went shopping for a next-gen Service Desk or “Smart Desk”, most vendors pitched GenAI as a wrapper. Only one showed how it would actually transform service delivery. That clarity turned a bid into a win.

Source: LinkedIn

GenAI vs. Agentic AI

Gen AI is the buzz. Agentic AI is the business. One writes, the other acts. Which one is powering your enterprise?

HEX simplifies this difference through this CXO Cheat sheet.4

Source: LinkedIn

Enterprise Value Dictates GenAI Sourcing

Strategic GenAI sourcing starts with smart decisions: front office drives autonomy, back office fuels efficiency—unlocking enterprise value with GCCs.

Catch Sarthak Brahma sharing more insights on GCCs at the HFS India Summit on February 13.

Don’t miss it!

AI-Powered Smart Service Desk Solution

Here is a sneak peak into our client’s Service Desk transformation journey balancing resiliency and innovation, leveraging a Lift-Shift-Transform approach with phased progression from Transition in 0-4 months, pure Lift and Shift in 4-16 months, to full Transformation beyond 16 months.

Explore how we can help drive this transformation for your enterprise:
https://hexadvisory.com/contact/#mail

Unlocking the Potential of Gen AI for Service Providers

Caught in the AI maze with diminishing returns and regulatory red tape? At HEX Advisory Group, we unlock your barriers and blueprint your journey to exponential growth. We ensure your offerings not only scale but also innovate.

Engage with the thought pioneers at HEX Advisory Group’s Think Tank. We are the industry’s intellectual vanguard.

Dive into the future with us at https://lnkd.in/drhVgGre.