Strategic GenAI sourcing starts with smart decisions: front office drives autonomy, back office fuels efficiency—unlocking enterprise value with GCCs.
Catch Sarthak Brahma sharing more insights on GCCs at the HFS India Summit on February 13.
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Here is a sneak peak into our client’s Service Desk transformation journey balancing resiliency and innovation, leveraging a Lift-Shift-Transform approach with phased progression from Transition in 0-4 months, pure Lift and Shift in 4-16 months, to full Transformation beyond 16 months.
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