Skip to content
Subscribe now to get our latest insights.

Intuit Mailchimp

The Incumbency Stockholm Syndrome

Staying in a marriage has its benefits in the current climate, but at what cost?

Yes, the global growth sentiment is bearish—painful inflation, stocks nosediving, supply chain bottlenecks, war, and whatnot. Why take-on additional risks of switching vendors, reopening contracts, and teasing transformation in this climate, correct? Correct! But have you set boundaries for your comfort zone? Because, if you have not then chances are that you are blurring the lines between that of a practical bear and that of a victim.

Nearly 70% of the IT-BPS transactions that our advisors managed recently were sole-sourced or incumbency vendor renewals / rescoping. Fewer than 20% of these sole-sourced transactions rightfully became competitive when solutioning inertia, contractual impasse, or commercial impracticality was met. In the rest, the enterprises buckled. They sought refuge in notional improvements, tactical promises, and basis point benefits in the face of facts and figures.

Any relationship is worth sustaining and that applies to the contractual kind. However, if you do not set boundaries, you will never know when to rightfully step out. And that is just damaging, no matter the climate.


Subscribe now to get our latest insights.

Intuit Mailchimp

The Incumbency Stockholm Syndrome

Staying in a marriage has its benefits in the current climate, but at what cost?

Yes, the global growth sentiment is bearish—painful inflation, stocks nosediving, supply chain bottlenecks, war, and whatnot. Why take-on additional risks of switching vendors, reopening contracts, and teasing transformation in this climate, correct? Correct! But have you set boundaries for your comfort zone? Because, if you have not then chances are that you are blurring the lines between that of a practical bear and that of a victim.

Nearly 70% of the IT-BPS transactions that our advisors managed recently were sole-sourced or incumbency vendor renewals / rescoping. Fewer than 20% of these sole-sourced transactions rightfully became competitive when solutioning inertia, contractual impasse, or commercial impracticality was met. In the rest, the enterprises buckled. They sought refuge in notional improvements, tactical promises, and basis point benefits in the face of facts and figures.

Any relationship is worth sustaining and that applies to the contractual kind. However, if you do not set boundaries, you will never know when to rightfully step out. And that is just damaging, no matter the climate.


Subscribe now to get our latest insights.

Intuit Mailchimp

HEX-Logo-2026SVG

HEX Advisory Group is an independent IT and BPS sourcing advisory and benchmarking firm headquartered in the United States. Founded in 2022 by former leaders of the benchmarking and sourcing practices at Everest Group, WGroup, and Wavestone, HEX provides contract health checks, outsourcing cost optimization, benchmark-led negotiations, and GCC advisory to global enterprises and private equity firms. Our proprietary HEX Index® platform delivers rate and pricing benchmarks derived exclusively from real outsourcing contracts across 50+ global locations.

45, Rockefeller Plaza
Suite 2000
New York, NY 10111
USA

Level 3, Good Earth Business Bay II
Sector 58
Gurgaon – 122 098
India

© Copyright Hex Advisory Group. All rights reserved worldwide.