Still running on hold music and manual tickets?
It’s time to replace phone queues with bots, AI, and self-heal.
Want to modernize your service desk?
Let’s talk: https://hexadvisory.com/contact/#mail
GCCs in Tier 2/3 cities aren’t the next big thing — they’re already in play. Your GCC doesn’t have to follow the Tier 1 crowd, it can lead the shift.
HEX can show you where:
The secret to a best-in-class VMO? It’s in the DNA.
From streamlined staffing to standardized contracts and performance-driven scorecards, this is how top-tier organizations win using the HEX Index Marketplace.
HEX Index isn’t just another benchmarking tool in the IT and BPO sourcing space. It’s the only one where data integrity meets execution credibility.
Why does that matter?
Because the very advisors delivering enterprise sourcing outcomes like Sarthak Brahma—are the same experts behind the benchmarks.
This isn’t third-party hearsay. It’s firsthand, referenceable insight from real CXO engagements.
That level of clarity? Unmatched in the industry.
The REAL McCoy of Benchmarking.
REAL Transactions Data curated by REAL Sourcing Practitioners.
Connect with HEX Advisory Group’s Think Tank – Sourcing, Shoring, and Benchmarking practitioners in the – : https://hexadvisory.com/contact/#mail
