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Big Brand Consulting is Losing the Enterprise

The enterprise consulting landscape is shifting.
Five years ago, 30% of large enterprises engaged boutique firms for niche advisory. Today, that number stands at 45%.

This isn’t a trend. It’s a recalibration.

Enterprises are prioritizing:
• Deep domain operators over generalists
• Execution velocity over presentation cycles
• Measurable outcomes over legacy brand premiums

Transformation today demands precision, accountability, and commercial pragmatism.

At HEX Advisory Group, we work with CXOs who value impact over optics.
If your next mandate requires speed and certainty, let’s talk.

Source: LinkedIn

1 Missing Discipline. 6 Inevitable Failures.

GCC is not a standalone utopia.
It’s the coming together of people, process, and governance — tethered in a clear operating model. And without change management, even the best-architected GCC will crumble from within.

Here’s what we see in failed setups:
→ Competitors gain ground while you’re stuck in internal debates
→ Talent resists, then exits
→ Operations stutter and CXOs scramble
→ Stakeholders lose faith — and funding follows
→ Institutional knowledge evaporates
→ Brand takes hits that PR can’t fix

Reality vs. Rhetoric gap is HUGE in this space.

If you think trends, webinars, and research reports will prepare your enterprise for GCC transformation — you’re wrong. Change management is the new cost of entry.

HEX Advisory Group specializes in hands-on GCC execution with referenceable CXO clients, senior sourcing practitioners like Alison Armstrong, MSM MIS who helped us put together this POV from her experience from her client engagements over the years.

Source: LinkedIn

Trim the Vendors | Fatten the GCC

Simply put, 90% of enterprises fail to strategically harness the possibilities of Tech-first (AI-first managed services) and Talent-first (GCC) models. They bluntly squeeze vendors for cost and shift volumes (capacity) to fill up GCCs while calling it “strategy”.

Well, it isn’t. It’s simply capacity reshuffling.

Source: LinkedIn

GCC is People-First

GCCs obsess over people, skills, and operating leverage.
CIOs obsess over platforms, automation, and stability.

Neither is wrong. But value creation accelerates only when both priorities are stitched into a single execution fabric. That’s where enterprises find predictability, scalability, and smarter investment decisions.

This is the new sweet spot: people-first engines powering technology-first mandates.

Source: LinkedIn

Is Your IT-BPS Outsourcing Contract Flexible Enough?

Enterprises are reshaping their IT portfolio strategies by complementing third-party contracts with Global Capability Centers (GCCs).

A strong vendor relationship should provide the flexibility to carve out GCCs on enterprise-defined terms, backed by:

  • Rebadging at scale
  • Right-to-hire leverage
  • Modular termination options
  • Knowledge transfer guardrails

Source: LinkedIn

The GCC Provider Market – Not all Splices are Equal!

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This breakdown of GCC providers helps you assess who truly delivers across key dimensions like setup, strategy, and operations.

Are you evaluating your GCC provider with the right lens? Let’s discuss.

Let’s talk: https://hexadvisory.com/contact/#mail

GCC LatAm Index

While India continues to be the hotbed for GCC setups, CostaRica is increasingly our favored location for nearshore GCC build-outs. CINDE – Experts in FDI and local partners like Feuji Inc continue to be invaluable for our CXO clients and us.

HEX Advisory Group is the leading hands-on advisor in the GCC space. Action NOT Analysis-paralysis. In fact, we – it is hygiene and implicit to our expedited GCC Solution-to-Build lifecycle.

Population Health Management

Navigating the intricate landscape of Population Health Management (PHM) pricing demands more than just numbers—it requires expertise. With over 60% of healthcare organizations already on the PHM journey and the market set for substantial growth, the stakes are high. Let us be your guide in unraveling the complexities of PHM investments.

2023 Sourcing & Pricing Trends Manifesto (an Advisor’s PoV)

Avoid tacos at 7-Eleven and coffee at Taco Bell. Source matters in everything you consume and that applies to Sourcing and Price Benchmarking trends too.

Don’t ask an advisor what the size of ChatGPT in sourcing deals will be in 2025 and don’t ask a researcher how best to calibrate your multi-million-dollar contracts. You are bound to be misled in either case.

There’s so much broad stroking on IT-BPO Sourcing & Pricing trends going around that I decided not to write a blog post but a MANIFESTO! 🙂

Build Operate Transfer (BOT) Structure

In a BOT model, service provider runs operations in initial stages with an option to transfer back to buyer later. While the operational risk lies with the provider in a BOT model, buyer should staff its employees in all the relevant management layers.

  • The provider and client together implement a management oversight layer responsible for meeting deliverables and milestones for each phase.
  • The intermediate management layer consists of a blend of provider and buyer employees, allowing the buyer to have easier access to the provider’s knowledge base and expertise
  • Provider employees makes up the core workforce.

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PERSPECTIVES

Big Brand Consulting is Losing the Enterprise

Big Brand Consulting is Losing the Enterprise

The enterprise consulting landscape is shifting.
Five years ago, 30% of large enterprises engaged boutique firms for niche advisory. Today, that number stands at 45%.

This isn’t a trend. It’s a recalibration.

Enterprises are prioritizing:
• Deep domain operators over generalists
• Execution velocity over presentation cycles
• Measurable outcomes over legacy brand premiums

Transformation today demands precision, accountability, and commercial pragmatism.

At HEX Advisory Group, we work with CXOs who value impact over optics.
If your next mandate requires speed and certainty, let’s talk.

Source: LinkedIn

1 Missing Discipline. 6 Inevitable Failures.

GCC is not a standalone utopia.
It’s the coming together of people, process, and governance — tethered in a clear operating model. And without change management, even the best-architected GCC will crumble from within.

Here’s what we see in failed setups:
→ Competitors gain ground while you’re stuck in internal debates
→ Talent resists, then exits
→ Operations stutter and CXOs scramble
→ Stakeholders lose faith — and funding follows
→ Institutional knowledge evaporates
→ Brand takes hits that PR can’t fix

Reality vs. Rhetoric gap is HUGE in this space.

If you think trends, webinars, and research reports will prepare your enterprise for GCC transformation — you’re wrong. Change management is the new cost of entry.

HEX Advisory Group specializes in hands-on GCC execution with referenceable CXO clients, senior sourcing practitioners like Alison Armstrong, MSM MIS who helped us put together this POV from her experience from her client engagements over the years.

Source: LinkedIn

Trim the Vendors | Fatten the GCC

Simply put, 90% of enterprises fail to strategically harness the possibilities of Tech-first (AI-first managed services) and Talent-first (GCC) models. They bluntly squeeze vendors for cost and shift volumes (capacity) to fill up GCCs while calling it “strategy”.

Well, it isn’t. It’s simply capacity reshuffling.

Source: LinkedIn

GCC is People-First

GCCs obsess over people, skills, and operating leverage.
CIOs obsess over platforms, automation, and stability.

Neither is wrong. But value creation accelerates only when both priorities are stitched into a single execution fabric. That’s where enterprises find predictability, scalability, and smarter investment decisions.

This is the new sweet spot: people-first engines powering technology-first mandates.

Source: LinkedIn

Is Your IT-BPS Outsourcing Contract Flexible Enough?

Enterprises are reshaping their IT portfolio strategies by complementing third-party contracts with Global Capability Centers (GCCs).

A strong vendor relationship should provide the flexibility to carve out GCCs on enterprise-defined terms, backed by:

  • Rebadging at scale
  • Right-to-hire leverage
  • Modular termination options
  • Knowledge transfer guardrails

Source: LinkedIn

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