Still running on hold music and manual tickets?
It’s time to replace phone queues with bots, AI, and self-heal.

Want to modernize your service desk?
Let’s talk: https://hexadvisory.com/contact/#mail
Still running on hold music and manual tickets?
It’s time to replace phone queues with bots, AI, and self-heal.

Want to modernize your service desk?
Let’s talk: https://hexadvisory.com/contact/#mail
GCCs in Tier 2/3 cities aren’t the next big thing — they’re already in play. Your GCC doesn’t have to follow the Tier 1 crowd, it can lead the shift.
HEX can show you where:
What does control, cost, and compliance look like under different staffing models? This at-a-glance breakdown by HEX gives enterprise leaders a clear view on whether MSP or Staff Augmentation is the smarter choice for their goals.
Hint: It’s not one-size-fits-all.

The long-drawn RFP-to-contract process is an old hack.
Today’s Fortune 500s are rethinking IT sourcing with agile models like GCCs, sole-sourced bids, among others enabling faster, leaner, and more strategic decisions.
It’s not just about savings—it’s about speed, control, and long-term value creation.
Explore how new-age sourcing models are reshaping the enterprise IT playbook: https://hexadvisory.com/contact/#mail
HEX presents the “Executive Cheat Sheet on T&Cs” — your no-fluff guide to Contracting 101. We break down those dense terms & conditions into what they actually mean, why they matter, and how they impact your IT BPO deals.

With Trump’s latest tariff bombshell, the global market is recalibrating. HEX unpacks key nuances—from trade imbalances to real-world business shifts.
Will these tariffs reshape global IT outsourcing? Drop your thoughts below!
Tariff-induced shifts in global dynamics are shaking up the IT outsourcing industry. Explore the key trends enterprises must know to stay competitive and resilient.

This is HUGE! BlackRock, in partnership with Global Infrastructure Partners (GIP) and Terminal Investment Limited, has agreed to acquire a 90% stake in Panama Ports Company from Hong Kong-based CK Hutchison Holdings Ltd for approximately $22.8 billion. “Transaction is purely commercial, unrelated to recent political news” per Hutchison BUT we all know better : )
HEX Advisory Group’s take on the possible socio-political repercussions of this Panama Canal transaction as follows:
This acquisition is a game-changer, reshaping global politics, economics, and diplomacy in a volatile socio-economic global landscape.
Rebadging deals often miss the mark due to a clear disconnect between what enterprises need and what service providers deliver. Let’s close that gap and make these partnerships stronger.
Interested in optimizing your rebadging strategy? Connect with HEX:
https://hexadvisory.com/contact/#mail
If GCC execution is on your mind, then block time with our GCC Think Tank here:
https://hexadvisory.com/contact/#mail
Does your contract have these contemporary T&Cs?
To learn more, get in touch with HEX:
https://hexadvisory.com/contact/#mail
Is Your Service Desk Falling Behind?
Identify the signs of inefficiency before they impact your operations.
Are you experiencing these challenges?
We can help:
https://hexadvisory.com/contact/#mail
Strategic GenAI sourcing starts with smart decisions: front office drives autonomy, back office fuels efficiency—unlocking enterprise value with GCCs.

Catch Sarthak Brahma sharing more insights on GCCs at the HFS India Summit on February 13.
Don’t miss it!
If Global Capability Center execution is on your mind then block time with our GCC Think Tank here:
https://hexadvisory.com/contact/#mail

Caught in the AI maze with diminishing returns and regulatory red tape? At HEX Advisory Group, we unlock your barriers and blueprint your journey to exponential growth. We ensure your offerings not only scale but also innovate.
Engage with the thought pioneers at HEX Advisory Group’s Think Tank. We are the industry’s intellectual vanguard.
Dive into the future with us at https://lnkd.in/drhVgGre.

Connect with HEX Advisory Group’s Think Tank – Sourcing, Shoring, and Benchmarking practitioners in the – . https://lnkd.in/drhVgGre
If Global Capability Center execution is on your mind then” ” with our GCC Think Tank here: https://lnkd.in/drhVgGre
If Global Capability Center (GCC) execution is on your mind then ” ” with Sarthak Brahma and HEX Advisory Group’s think tank https://lnkd.in/gJJGkeRk
The Federal Reserve System just announced an aggressive interest rate cut of 50 basis points on the back of last week’s rate cuts by European Central Bank, inflation nearing 2% (same as in EU and UK), and 12% YTD gas price reduction.
However, wage inflation is still trending high, especially in unionized sectors. Unemployment is still at 4.4% (neither bad nor good), and we will never go back to the days of easy money, i.e., Trillion dollars of bonds selling at negative rates.
And therein lies a potentially big issue looming over Corporate America.
Most American companies borrowed heavily on longer-term 3-5-year low-rate deals in 2020 and 2021, BEFORE the Fed tightening cycle got underway (this also showed in the strong S&P 500 performance during the high-interest period to date). These low-interest deals are set to expire in 2024-2026 and will now face refinancing at 5.5%-6%, a staggering uptick to the borrowing costs on the books for Corporate America – most prominently in the Manufacturing sector.
Final say (reality is more than meets the eye):
While India continues to be the hotbed for GCC setups, CostaRica is increasingly our favored location for nearshore GCC build-outs. CINDE – Experts in FDI and local partners like Feuji Inc continue to be invaluable for our CXO clients and us.
HEX Advisory Group is the leading hands-on advisor in the GCC space. Action NOT Analysis-paralysis. In fact, we – it is hygiene and implicit to our expedited GCC Solution-to-Build lifecycle.
Cost efficiency is table stakes.
Outcome efficiency is competitive advantage.
When trust deepens, pricing shifts — from counting hours to counting impact delivered.
Source: LinkedIn
Presenting Part 6 of our series — “Executive Cheat Sheet on T&Cs” — your no-fluff guide to Contracting 101. We break down dense terms and conditions into what they actually mean, why they matter, and how they impact your IT and BPO deals.
Source: LinkedIn
The rise of GCC-as-a-Service marks a shift from displacement to strategic evolution, where Indian IT firms co-create success with global enterprises.
Source: LinkedIn
The old math of pricing doesn’t add up anymore.
Today, value isn’t about hours billed, it’s about outcomes delivered.
Is your enterprise still paying for effort, or for impact?
Source: LinkedIn
As metro primes get saturated, value shifts to the periphery.
Mid-size and PE-backed firms are realizing that India’s emerging cities offer not just cost efficiency but a strategic advantage.
Source: LinkedIn
Tech isn’t just a vendor expense anymore. It’s a core muscle. Smart enterprises aren’t debating outsourced vs in-house. They’re asking what to own and where to build.
Enterprises are reshaping their IT portfolio strategies by complementing third-party contracts with Global Capability Centers (GCCs).
A strong vendor relationship should provide the flexibility to carve out GCCs on enterprise-defined terms, backed by:
Source: LinkedIn
The new H1B policy, the HIRE Act, nationalistic geopolitics, and AI-driven disruption are colliding to redraw the Global Sourcing map. Tectonic shifts like these often spawn ecosystems that profit from fear and rhetoric.
HEX Advisory Group shares what’s truly happening and it’s impact in a 2-page Boardroom Brief—fact-based, first-hand client advisory intelligence on the New Global Sourcing Order.
SYNOPSIS: The race for Technology & Talent sovereignty is on. Over the next 3–5 years, the Global Talent Migration map will be redrawn. Will the US-India IT and GCC axis crack faster than naivete leads us to believe?
Source: LinkedIn
From disruption to growth, GCCs are rewriting the outsourcing playbook with two new centers born in India every week.
At HEX, we’ve been on the frontlines, helping enterprises design GCCs that deliver beyond cost advantage.
Source: LinkedIn
Hype fades. Reality delivers. Stay tuned to HEX Perspectives that keep enterprises grounded in results, not buzzwords.
Source: LinkedIn