If your scale plan includes 10 new languages and 100 new hires—start over.
There’s a smarter way to do global that too, at scale.
Source: LinkedIn
topics
- Advisory Market Lens
- AI
- Benchmarking
- BOT
- COLA
- Contract HealthCheck
- Cost & Run Optimization
- Digital Workplace Services
- F&A
- Field Services
- GCC
- GenAI
- Governance
- Healthcare
- HEX Index
- HRO
- L&D Advisory
- Managed Services
- Network
- Outcome based Pricing
- Outsourcing
- Perspectives
- Pricing Models
- Procurement
- RFP
- Security
- Service Desk
- Service Levels
- Str[AI]ghtTalk
- WAN
Is your “independent” advisor a pay-to-play conduit? – siphoning money from hopeful vendors while working on your enterprise dime?
It’s necessary to check for hidden strings when you choose an advisor.
Source: LinkedIn
Cognitive automation isn’t the future, It’s the now (thanks to AI)
If your workflows still wait for instructions, they’re already obsolete.
Source: LinkedIn
Sole-sourced deals don’t have to bleed value.
Vendors may price with impunity, but with the right benchmarks and negotiation expertise, you can secure competitive terms, faster turnaround, and significant savings.
Here’s how HEX helped one of the world’s largest hospitality chains achieve market-aligned pricing, equitable terms, and expedited results.
Presenting Part 3 of our series — “Executive Cheat Sheet on T&Cs” — your no-fluff guide to Contracting 101. We break down dense terms and conditions into what they actually mean, why they matter, and how they impact your IT and BPO deals.
This week’s focus: Step-In Rights
Recent trends are redrawing the battle lines in Mid Market Deals.
Bridge the gap with insights that anticipate the shift. Stay ahead or risk falling behind.
This breakdown of GCC providers helps you assess who truly delivers across key dimensions like setup, strategy, and operations.
Are you evaluating your GCC provider with the right lens? Let’s discuss.
Let’s talk: https://hexadvisory.com/contact/#mail
Still running on hold music and manual tickets?
It’s time to replace phone queues with bots, AI, and self-heal.
Want to modernize your service desk?
Let’s talk: https://hexadvisory.com/contact/#mail
GCCs in Tier 2/3 cities aren’t the next big thing — they’re already in play. Your GCC doesn’t have to follow the Tier 1 crowd, it can lead the shift.
HEX can show you where:
What does control, cost, and compliance look like under different staffing models? This at-a-glance breakdown by HEX gives enterprise leaders a clear view on whether MSP or Staff Augmentation is the smarter choice for their goals.
Hint: It’s not one-size-fits-all.
The long-drawn RFP-to-contract process is an old hack.
Today’s Fortune 500s are rethinking IT sourcing with agile models like GCCs, sole-sourced bids, among others enabling faster, leaner, and more strategic decisions.
It’s not just about savings—it’s about speed, control, and long-term value creation.
Explore how new-age sourcing models are reshaping the enterprise IT playbook: https://hexadvisory.com/contact/#mail
HEX presents the “Executive Cheat Sheet on T&Cs” — your no-fluff guide to Contracting 101. We break down those dense terms & conditions into what they actually mean, why they matter, and how they impact your IT BPO deals.
With Trump’s latest tariff bombshell, the global market is recalibrating. HEX unpacks key nuances—from trade imbalances to real-world business shifts.
Will these tariffs reshape global IT outsourcing? Drop your thoughts below!
Tariff-induced shifts in global dynamics are shaking up the IT outsourcing industry. Explore the key trends enterprises must know to stay competitive and resilient.
This is HUGE! BlackRock, in partnership with Global Infrastructure Partners (GIP) and Terminal Investment Limited, has agreed to acquire a 90% stake in Panama Ports Company from Hong Kong-based CK Hutchison Holdings Ltd for approximately $22.8 billion. “Transaction is purely commercial, unrelated to recent political news” per Hutchison BUT we all know better : )
HEX Advisory Group’s take on the possible socio-political repercussions of this Panama Canal transaction as follows:
- This move may bolster U.S.-Panama ties but risks Chinese retaliation, especially in Latin America, where China invests heavily—particularly in Mexico, which Trump has strained over tariffs.
- Higher port fees or operational changes could spike shipping costs, hitting U.S., EU, Latin American, and Asian markets and relationships already strained by Trump’s tariffs
- BlackRock’s move backs Trump’s foreign policy but sparks global scrutiny—U.S. private control over a key trade hub sets a risky precedent.
- Seen as a U.S. takeover, this could ignite leftist movements in Asia and Latin America pushing for state-controlled infrastructure.
This acquisition is a game-changer, reshaping global politics, economics, and diplomacy in a volatile socio-economic global landscape.
Rebadging deals often miss the mark due to a clear disconnect between what enterprises need and what service providers deliver. Let’s close that gap and make these partnerships stronger.
Interested in optimizing your rebadging strategy? Connect with HEX:
https://hexadvisory.com/contact/#mail
If GCC execution is on your mind, then block time with our GCC Think Tank here:
https://hexadvisory.com/contact/#mail
Does your contract have these contemporary T&Cs?
To learn more, get in touch with HEX:
https://hexadvisory.com/contact/#mail
Is Your Service Desk Falling Behind?
Identify the signs of inefficiency before they impact your operations.
Are you experiencing these challenges?
We can help:
https://hexadvisory.com/contact/#mail
Strategic GenAI sourcing starts with smart decisions: front office drives autonomy, back office fuels efficiency—unlocking enterprise value with GCCs.
Catch Sarthak Brahma sharing more insights on GCCs at the HFS India Summit on February 13.
Don’t miss it!
If Global Capability Center execution is on your mind then block time with our GCC Think Tank here:
https://hexadvisory.com/contact/#mail
Caught in the AI maze with diminishing returns and regulatory red tape? At HEX Advisory Group, we unlock your barriers and blueprint your journey to exponential growth. We ensure your offerings not only scale but also innovate.
Engage with the thought pioneers at HEX Advisory Group’s Think Tank. We are the industry’s intellectual vanguard.
Dive into the future with us at https://lnkd.in/drhVgGre.
Connect with HEX Advisory Group’s Think Tank – Sourcing, Shoring, and Benchmarking practitioners in the – . https://lnkd.in/drhVgGre
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Categories
- Advisory Market Lens
- AI
- Benchmarking
- BOT
- COLA
- Contract HealthCheck
- Cost & Run Optimization
- Digital Workplace Services
- F&A
- Field Services
- GCC
- GenAI
- Governance
- Healthcare
- HEX Index
- HRO
- L&D Advisory
- Managed Services
- Network
- Outcome based Pricing
- Outsourcing
- Perspectives
- Pricing Models
- Procurement
- RFP
- Security
- Service Desk
- Service Levels
- Str[AI]ghtTalk
- WAN
January 12, 2026 was an extinction-level event for Enterprise Software. Software is being disintermediated by the very AI tools it helped create.
The launch of Claude Cowork, built 80%+ (some say 100%, but that’s eyewash) using Anthropic’s Claude Code in a 10-day sprint, didn’t just shock the market, it confirmed what investors had begun pricing in. (My own legacy software stock portfolio is down ~30% in just two trading cycles since.)
When AI agents can build software autonomously, run workflows, and execute processes end-to-end, the VALUE EQUATION FLIPS IMMEDIATELY. If the marginal corporate dollar flows directly to AI instead of software licenses or labor, capital markets follow the same logic.
That’s why we’re seeing the unprecedented inversion: Investors are paying premium multiples for chips, traditionally considered asset-heavy, cyclical, supply-chain-exposed businesses, OVER software once prized for sticky, high-margin recurring revenue. That’s NOT noise, it’s a signal of the end to come for legacy software and software development service providers will see a significant runoff too. This 10-day sprint also signals roughly 70–90% REDUCTION in traditional human coding man-hours. If that’s not a Tsunami of revenue depletion for global software providers and Indian legacy providers, then nothing is.
In an Agentic AI world, enterprise software moats are thinner, UI/UX is redundant, switching costs weaker, and differentiation harder to defend. The winners won’t be the loudest SaaS brands of the past. They’ll be the ones embedded in AI-native workflows, outcomes, and economics. Remaining outfits? Well, they won’t remain as they’re about to learn what “recurring” really means when the stack gets rewritten.
“Behind your tunnel vision, reality fades like shadows into the night.” Ring a (division) bell?
Blind RFPs were built for a different era when IT, BPO, and captive models were new, terminology was fuzzy, and target baselines didn’t exist.
For mature sourcing decisions, forcing every need through a blind RFP produces predictable tripe:
✔ Comparable responses
✖ Differentiated thinking
✖ Context-aware solutions
True sourcing maturity is knowing WHEN NOT TO to default to traditional RFP motions.
Most of HEX’s 2025 Managed Services engagements focused on Asset Monetization, from incumbency re-solutioning / re-platforming to contract recasting spanning hardware, software, services, and data assets and AIOps.
If your assets aren’t paying their way, it’s time to RETHINK how you manage them.
For more playbooks and perspectives, see:
https://hexadvisory.com/blog/category/perspectives
GCC is not a standalone utopia.
It’s the coming together of people, process, and governance — tethered in a clear operating model. And without change management, even the best-architected GCC will crumble from within.
Here’s what we see in failed setups:
→ Competitors gain ground while you’re stuck in internal debates
→ Talent resists, then exits
→ Operations stutter and CXOs scramble
→ Stakeholders lose faith — and funding follows
→ Institutional knowledge evaporates
→ Brand takes hits that PR can’t fix
Reality vs. Rhetoric gap is HUGE in this space.
If you think trends, webinars, and research reports will prepare your enterprise for GCC transformation — you’re wrong. Change management is the new cost of entry.
HEX Advisory Group specializes in hands-on GCC execution with referenceable CXO clients, senior sourcing practitioners like Alison Armstrong, MSM MIS who helped us put together this POV from her experience from her client engagements over the years.
Source: LinkedIn
GCCs obsess over people, skills, and operating leverage.
CIOs obsess over platforms, automation, and stability.
Neither is wrong. But value creation accelerates only when both priorities are stitched into a single execution fabric. That’s where enterprises find predictability, scalability, and smarter investment decisions.
This is the new sweet spot: people-first engines powering technology-first mandates.
Source: LinkedIn
Thrilled to join forces with MOAR Advisory on this insightful episode of OneMOARTake!
Our CEO & Managing Partner, Sarthak Brahma, sits down with Mohith Mohan to unpack what it truly takes to build a world-class Global Capability Center (GCC) — one that thrives amid AI-driven disruption and constant change.
From early-stage leadership lessons to scaling strategies and the evolving role of AI in enterprise operations, this episode is a must-watch for global business leaders.
Catch the full conversation here:
Source: LinkedIn
Kicking off our new series on BPO deal trends.
First up: F&A pricing models, where everyone talks “outcomes,” but deals still scream “inputs.”
More insights dropping every week, stay tuned.
Source: LinkedIn
Cost efficiency is table stakes.
Outcome efficiency is competitive advantage.
When trust deepens, pricing shifts — from counting hours to counting impact delivered.
Source: LinkedIn
Presenting Part 6 of our series — “Executive Cheat Sheet on T&Cs” — your no-fluff guide to Contracting 101. We break down dense terms and conditions into what they actually mean, why they matter, and how they impact your IT and BPO deals.
Source: LinkedIn
The rise of GCC-as-a-Service marks a shift from displacement to strategic evolution, where Indian IT firms co-create success with global enterprises.
Source: LinkedIn